Hello,

If you have concerns about the legitimacy of the email, or if you have questions about the status of your Seller's Account, I would encourage you to first review your account by logging into "My eBay" and clicking on the "My Account" link located in the left-hand column. You can view recent charges and payments in the "My Seller Account" section.

If you get an email to your registered eBay email address that looks like it's from eBay about a problem with your account or requesting personal information, check My Messages first. If it's not there, it's a fake email.

If you have additional questions or concerns, you may consider reviewing our billing Help pages. A variety of topics are covered and the answers to the most frequently asked question can be found there. To access these pages, please see the following:

http://pages.ebay.com/help/account/ia/invoicing_and_payments.html

Finally, if you are still in need of assistance, you can select the "Contact Us" link from these Help pages to send a message directly to our Billing Team.

As you are probably aware, we strongly advise you to be cautious of any email that asks you to submit financial information such as your credit card number or bank account information. Due to the sensitive nature of billing correspondence, sometimes it can be confusing. However, if we ever need you to place financial information on your eBay account, you should only do so on the eBay.com Web site by opening a new browser and going to My eBay.

If you receive an email requesting information that seems suspicious or if you have any doubt about whether an email message is from eBay, you may forward it to spoof@ebay.com. Please do not change the subject line or edit the email in any way.

The best defense against fake emails and Web sites is learning how to spot them. You can learn more about fake emails and Web sites through our Spoof Tutorial at the following Web page:

http://pages.ebay.com/education/spooftutorial/

To help you better protect yourself from fake eBay and PayPal Web sites, we have developed a feature for the eBay Toolbar called "Account Guard." Account Guard includes an indicator of when you are on an eBay or PayPal Web site or a known spoof (or "phishing") site, buttons to report fake eBay Web sites, and a password notification feature that warns you when you may be entering your eBay password on an unverified site.

To learn more about the eBay Toolbar with Account Guard go to www.ebay.com, click on "Downloads" at the bottom of the page, and then click on the "eBay Toolbar" link.

We also recommend that you keep your browser, operating system, and virus protection software up to date. Check for updates at the "Windows Update" link on www.microsoft.com and scan your computer for viruses often.

If you think your personal information has been compromised in any way, you should take immediate steps to change your eBay, PayPal, and email passwords. You should also contact your bank to see if there has been any suspicious activity on your account. You can find more information about protecting your identity at the following help page:

http://pages.ebay.com/help/confidence/problems-identity-theft.html

We appreciate your efforts to keep eBay and PayPal safe.


Regards,
eBay SafeHarbor
Investigations Team