Recently, I have a buyer who asked if he could self-collect. Well, the reason he requested this is very simple and I do understand. He was afraid that my items were defective. He also wanted to know, if my items were indeed defective, can he reject them, upon receipt?
My reply to his questions were NO and NO. I am sorry but I am unable to accommodate self-collection. Firstly, my items are not expensive. Can you imagine the cost I would incur should I arrange for self-collection for every buyer who buys from me? Without taking into account the transportation cost, arranging by email, phone and SMS would eat into my presumably RM2 profit.
If I am not profiting at all, why am I in business, right? Besides, I did mention in my terms that I only ship my items and do not accommodate self-collection.
I also do not accommodate returns. As I said, my items are way cheap and I am not stupid enough to ship out something that is defective only to have it returned to me, at a loss to my self, not only monetarily but also have my reputation marred.
Moreover, due to the nature of my products, I do think any Seller in my shoes would accept returns as well.
My reply to his questions were NO and NO. I am sorry but I am unable to accommodate self-collection. Firstly, my items are not expensive. Can you imagine the cost I would incur should I arrange for self-collection for every buyer who buys from me? Without taking into account the transportation cost, arranging by email, phone and SMS would eat into my presumably RM2 profit.
If I am not profiting at all, why am I in business, right? Besides, I did mention in my terms that I only ship my items and do not accommodate self-collection.
I also do not accommodate returns. As I said, my items are way cheap and I am not stupid enough to ship out something that is defective only to have it returned to me, at a loss to my self, not only monetarily but also have my reputation marred.
Moreover, due to the nature of my products, I do think any Seller in my shoes would accept returns as well.
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