Yesterday, I was at a service centre and they were supposed to call me once my item was repaired. They close at 6pm but after 5.30pm, they still did not call, so I did. They told me that my item is already repaired and said that I should go and pick up my item the following morning. Well, earlier, when I sent my item in for repairs, they said that they will call me once my item is repaired but they did not.
And then they got the cheek to ask me to go the next day because they are already closing. Since they know that are closing, why didn't they just give me a call?
As if I WOULD know when my item will be repaired?
And then there is the doctor who is supposed to call me. It has been seven weeks already since I sent in something for a test. The test is estimated to be ready in a month's time including shipping time to and from the United States.
Last time, I was informed by a fellow client of this vet that he never calls his clients. Well, I guess it is true. I could call him up but since I am not free to go to his clinic, I let it slide. Why did he take down my email address if he is not going to write to me?
There's one case who is the worst. I took in something to repair so it was agreed that the repair man will give me a call after he has evaluated the repair cost. After a few days of not hearing from him, I gave him a call and asked him if they item is repaired yet. He said no. He said that he was waiting for my call to ask me if I am agreeable to the repair cost or not.
DUH!! If he doesn't call, how the heck would I know how much it would be? You see, in cases like these, the onus to call is on them and not me. And because they want to save the call charge, unnecessary time is wasted.
Sometimes I am left to wonder what sort of business they are running!
And then they got the cheek to ask me to go the next day because they are already closing. Since they know that are closing, why didn't they just give me a call?
As if I WOULD know when my item will be repaired?
And then there is the doctor who is supposed to call me. It has been seven weeks already since I sent in something for a test. The test is estimated to be ready in a month's time including shipping time to and from the United States.
Last time, I was informed by a fellow client of this vet that he never calls his clients. Well, I guess it is true. I could call him up but since I am not free to go to his clinic, I let it slide. Why did he take down my email address if he is not going to write to me?
There's one case who is the worst. I took in something to repair so it was agreed that the repair man will give me a call after he has evaluated the repair cost. After a few days of not hearing from him, I gave him a call and asked him if they item is repaired yet. He said no. He said that he was waiting for my call to ask me if I am agreeable to the repair cost or not.
DUH!! If he doesn't call, how the heck would I know how much it would be? You see, in cases like these, the onus to call is on them and not me. And because they want to save the call charge, unnecessary time is wasted.
Sometimes I am left to wonder what sort of business they are running!
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