Yesterday, I received a phone call from Celcom. The lady caller wanted to conduct a survey for Celcom and asked if I could spare her 8 - 10 minutes so I agreed to it. She was ever so polite. Moreover, I didn't want to make her work for nothing. I understand how things are for these people.
So she asked me a few questions like my name, age and location and then proceeded with very simple questions like how do I like the service provided thus far, did I use another service prior to Celcom, what do I think of the old service, am I still using them, why did I chose Celcom, how can Celcom improve and a list of other questions along this line.
While I did not have any complaints for Celcom's voice call service or even their customer service, I did let the lady know that I am far from happy with my 3G service. I told her that I have crappy signal and that Celcom needs to buck up on the signal strength to my area. I hope they will take note of my feedback!
At the end of it, the whole survey took less than five minutes. Wow, that was fast.
So she asked me a few questions like my name, age and location and then proceeded with very simple questions like how do I like the service provided thus far, did I use another service prior to Celcom, what do I think of the old service, am I still using them, why did I chose Celcom, how can Celcom improve and a list of other questions along this line.
While I did not have any complaints for Celcom's voice call service or even their customer service, I did let the lady know that I am far from happy with my 3G service. I told her that I have crappy signal and that Celcom needs to buck up on the signal strength to my area. I hope they will take note of my feedback!
At the end of it, the whole survey took less than five minutes. Wow, that was fast.
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