Well, as mentioned in an earlier post, I was trying to call collect out of the country and my calls to the number provided to me, supposedly a customer care line were not accepted. You see, it's a reverse charge line and they REJECTED my in coming calls.
I had to search for another free line and after a total of more than ten attempts I managed to get through but not to the Customer Service, though.
Although I spent more than thirty minutes on the phone talking to various people from different departments and being put on hold, I was fine with it, because the people were ever so polite and as long as they answer my phone! I finally got my account sorted out.
Now, the thing is, I will wonder if my calls were totally free. I will keep wondering until the next telephone bill comes, which will be in a month's time.
I had to search for another free line and after a total of more than ten attempts I managed to get through but not to the Customer Service, though.
Although I spent more than thirty minutes on the phone talking to various people from different departments and being put on hold, I was fine with it, because the people were ever so polite and as long as they answer my phone! I finally got my account sorted out.
Now, the thing is, I will wonder if my calls were totally free. I will keep wondering until the next telephone bill comes, which will be in a month's time.
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