I believe I have written before, that as a business entity, we have to be professional about our dealings. If it is our fault that we made a mistake then we have to swallow the loss like a man.
Recently, I had a deal with a business concern who is actually the middleman. And because of a mistake done by the other party, we have to be penalized. As a business concern, this company's job as the middleman is to ensure that both parties receive what they seek and not bend backwards for one side and discard the other side as if they are unimportant.
I know that the middleman is bending backwards because they want repeat business from the other party BUT as professional business concern, what they should have done is to absorb the loss.
For example, if I have listed an item for sale at a price below cost due to my own error, and someone wants to buy it, I will have to absorb the loss. Sure, I can claim that I listed my item at a wrong price and that the real price is such and such. However, I would have a very unhappy customer on my hands and you know the kind of damage someone unhappy can do. If you have ten happy customers, they will not mention about your good service, but if you have only ONE unhappy customer, you can expect him to let the whole world know of his bad experience.
Recently, I had a deal with a business concern who is actually the middleman. And because of a mistake done by the other party, we have to be penalized. As a business concern, this company's job as the middleman is to ensure that both parties receive what they seek and not bend backwards for one side and discard the other side as if they are unimportant.
I know that the middleman is bending backwards because they want repeat business from the other party BUT as professional business concern, what they should have done is to absorb the loss.
For example, if I have listed an item for sale at a price below cost due to my own error, and someone wants to buy it, I will have to absorb the loss. Sure, I can claim that I listed my item at a wrong price and that the real price is such and such. However, I would have a very unhappy customer on my hands and you know the kind of damage someone unhappy can do. If you have ten happy customers, they will not mention about your good service, but if you have only ONE unhappy customer, you can expect him to let the whole world know of his bad experience.
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