The other day, I saw an order stuck at my PayPal check out module. And recalling that article about trying our best to close the deal, I wanted to contact the person to ask if he/she is facing a problem with the order or check out process.

Upon seeing this order, I groaned, thinking, "Forget about it lah!"

There was once when I went online shopping and had my order at the final check out page for a few days, and the company contacted me, asking if I had a problem with my order. At least mine was a legitimate order and not with freebies that I do not qualify for!