A couple of days ago, I wrote in to an online merchant as I would like to make a purchase but am uncertain of the size that I should buy. Shoes are not easy to shop online, you see, so I wanted to be absolutely certain that I am getting the correct size. After all, I am an international customer and I would like to avoid making a return as far as possible to avoid paying additional shipping and handling costs.
It is almost three days now since I first shot them a message through their contact form on their website and I received an acknowledgement upon submitting my enquiry.
Unfortunately, until know, I have yet to receive a reply from them regarding my impending order and needless to say, without their clarification, I am unable to proceed with my purchase of that particular product.
Sometimes, I wonder if these people are really serious about doing business. This is just one of the handfuls of online merchants who fail to respond to customer enquiries in a timely manner. I wouldn't expect a quick reply if I had wrote in over the weekend, but it's a working week and still, I am left waiting and waiting.
Since this is a rather urgent purchase, I may have to buy it "blindly" and pray that I have bought the correct size. If not, I wouldn't want to take the trouble to return the item to them but may just sell it on eBay!
It is almost three days now since I first shot them a message through their contact form on their website and I received an acknowledgement upon submitting my enquiry.
Unfortunately, until know, I have yet to receive a reply from them regarding my impending order and needless to say, without their clarification, I am unable to proceed with my purchase of that particular product.
Sometimes, I wonder if these people are really serious about doing business. This is just one of the handfuls of online merchants who fail to respond to customer enquiries in a timely manner. I wouldn't expect a quick reply if I had wrote in over the weekend, but it's a working week and still, I am left waiting and waiting.
Since this is a rather urgent purchase, I may have to buy it "blindly" and pray that I have bought the correct size. If not, I wouldn't want to take the trouble to return the item to them but may just sell it on eBay!
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