eBay has decided to close down their Customer Service Centre in Vancouver, Canada that employs approximately 700 people as a cost cutting measure and to consolidate North American customer service facilities. eBay stresses that this move will not impact the customer service of PayPal or Skype. They are separate entities, anyway.
To handle Customer Service issues in Canada, eBay will be expanding their Salt Lake City facility, which currently employs more than 900 agents.
eBay also mentions that they will be increasing the number of customer service agents worldwide. I just hope that they will not outsource the job to people who do not speak proper English to service English speaking countries!
Also, eBay should know that they are getting so many tickets because the agents never answer our queries fully and directly!
To handle Customer Service issues in Canada, eBay will be expanding their Salt Lake City facility, which currently employs more than 900 agents.
eBay also mentions that they will be increasing the number of customer service agents worldwide. I just hope that they will not outsource the job to people who do not speak proper English to service English speaking countries!
Also, eBay should know that they are getting so many tickets because the agents never answer our queries fully and directly!
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