Lelong has disabled the function to leave buyers a bad rating due to abuse by sellers. According to Lelong, many a buyer, especially new ones, left Lelong after being left a bad rating. Well, it's not known if the bad ratings were justified but as a new Lelong member and made my share of mistakes back then, I could certainly understand that some of these people get miffed just because of one or two bad ratings.
Lelong mentions that they have to, time and again, persuade these affected buyers to reconsider Lelong as a good alternative to shop online and to give it a second try but to no avail. Due to this outflow of new members, sellers suffer, the community suffers and certainly, Lelong cannot afford that to happen.
Lelong does concede that there are truly bad apples in newbies and if you have the bad luck to encounter one, you are requested to report the member to Lelong via email at feedback@lelong.com.my and in Lelong's own words, they will decide if such member is "bad only to you or to the whole Lelong community." Hhmm isn't that too subjective?
Lelong mentions that they have to, time and again, persuade these affected buyers to reconsider Lelong as a good alternative to shop online and to give it a second try but to no avail. Due to this outflow of new members, sellers suffer, the community suffers and certainly, Lelong cannot afford that to happen.
Lelong does concede that there are truly bad apples in newbies and if you have the bad luck to encounter one, you are requested to report the member to Lelong via email at feedback@lelong.com.my and in Lelong's own words, they will decide if such member is "bad only to you or to the whole Lelong community." Hhmm isn't that too subjective?
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