I read about a few disgruntled bank customers who, without them realising, began receiving their credit card statements through their online bank account instead of the usual paper statement through normal mail.
This caused them to miss their payment and in turn, was fined by their banks for late payment in addition to finance charges. For many of us who have been paying our bills on time, we usually will just pay our bill even though we did not receive our bill yet.
However, in this case where the banks suddenly switched to e-statements without informing their customers, I think it's a poor business practice that caught customers off-guard. If you are affected by this sudden switching and get charged for late payment and incurred additional finance charges, you should make a stand and asked for a waiver on these fees.
This caused them to miss their payment and in turn, was fined by their banks for late payment in addition to finance charges. For many of us who have been paying our bills on time, we usually will just pay our bill even though we did not receive our bill yet.
However, in this case where the banks suddenly switched to e-statements without informing their customers, I think it's a poor business practice that caught customers off-guard. If you are affected by this sudden switching and get charged for late payment and incurred additional finance charges, you should make a stand and asked for a waiver on these fees.
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