Last week, China Press reported that a Singaporean got caught for selling fake items online. It seems that she bought fake branded items from the night market and sold them at online. She earned about RM2000 per month for 1 year before being caught.
Now, my question is, "Whatever for?!?"
What is the use to earning a quick buck by means of cheating? What is the use of being rich when you can't spend it?
To me, customer satisfaction is very important. Needless to say, I am seeking returning customers but even if a customer has no further desire to purchase from me, I definitely do not want to leave a bad taste in his/her mouth.
I pride myself in giving the best to my customers, and do everything in my power to minimize the hassle of purchasing from me. By placing myself in my Buyer's shoes, I know what worries and concern a Buyer has for committing a certain amount of money to a total stranger. It does not matter if the item is only MYR10 or MYR100, the fact is, it takes a lot of guts to trust someone you do not know, don't even know how she looks like or where she lives and other information.
All that is known to a Buyer is the Seller's ID and email address.
And sure, it pisses me off that whatever trust we Sellers have painstakingly built over the years with sweat and blood while the Malaysian online market is still at its infancy, is shattered by people like this Singaporean, by people like Lelong's Skyhobby or LYN's Johnny and the likes.
Tell me, how long does it take to overcome this mistrust?
Now, my question is, "Whatever for?!?"
What is the use to earning a quick buck by means of cheating? What is the use of being rich when you can't spend it?
To me, customer satisfaction is very important. Needless to say, I am seeking returning customers but even if a customer has no further desire to purchase from me, I definitely do not want to leave a bad taste in his/her mouth.
I pride myself in giving the best to my customers, and do everything in my power to minimize the hassle of purchasing from me. By placing myself in my Buyer's shoes, I know what worries and concern a Buyer has for committing a certain amount of money to a total stranger. It does not matter if the item is only MYR10 or MYR100, the fact is, it takes a lot of guts to trust someone you do not know, don't even know how she looks like or where she lives and other information.
All that is known to a Buyer is the Seller's ID and email address.
And sure, it pisses me off that whatever trust we Sellers have painstakingly built over the years with sweat and blood while the Malaysian online market is still at its infancy, is shattered by people like this Singaporean, by people like Lelong's Skyhobby or LYN's Johnny and the likes.
Tell me, how long does it take to overcome this mistrust?
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