Trust is a very sensitive issue online. Sometimes, as Sellers, we get people writing in and asking if they could trust us. Could they trust that we will send out the items after receiving payment? Could they trust that our items are genuine and that the description is accurate? Could they trust our word when we say that we will ship out the package as soon as possible?
TRUST me, I have fielded more than my share of questions from Buyers regarding my trust level.
However, could we really blame them? I know that some of my counterparts could be really ticked off if they receive a question like this. The thing is, Buyers are the ones who would normally bear all the risks in an online transaction. Let's not talk about those who initiate a chargeback after receiving their purchases, OK? But you get my drift.
Anyway, when I receive an email like this, I try my best to convince my potential buyer that I can indeed be trusted. I do my best to alleviate his/her fears and give this person the best customer service I could.
TRUST me, after the first deal, you will have a returning buyer for life.
TRUST me, I have fielded more than my share of questions from Buyers regarding my trust level.
However, could we really blame them? I know that some of my counterparts could be really ticked off if they receive a question like this. The thing is, Buyers are the ones who would normally bear all the risks in an online transaction. Let's not talk about those who initiate a chargeback after receiving their purchases, OK? But you get my drift.
Anyway, when I receive an email like this, I try my best to convince my potential buyer that I can indeed be trusted. I do my best to alleviate his/her fears and give this person the best customer service I could.
TRUST me, after the first deal, you will have a returning buyer for life.
1 comments:
Nice post. It really takes time to gain trust online but it will last long if we have mutual love and respect.
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