I read about a lady's awful experience with PayPal's automated customer service and how exasperated she is because she was not able to reach a HUMAN who could provide her with a solution that makes sense.
What added to her frustrations was that almost all problems that are PayPal related are money related as well. In this lady's case, she sent $500 to her daughter's account but the arrival was delayed for over a week.
While automated customer service is good, saving money and resources, customers should be given the option to reach a customer service representative who could handle such problems better.
When I encountered a problem with PayPal, I called them at their office. They could not provide me with a solution and asked me to wait two weeks. I did and the problem righted itself. I shudder to think of the frustrations I would encounter if it was a larger problem. Or bigger sum!
What added to her frustrations was that almost all problems that are PayPal related are money related as well. In this lady's case, she sent $500 to her daughter's account but the arrival was delayed for over a week.
While automated customer service is good, saving money and resources, customers should be given the option to reach a customer service representative who could handle such problems better.
When I encountered a problem with PayPal, I called them at their office. They could not provide me with a solution and asked me to wait two weeks. I did and the problem righted itself. I shudder to think of the frustrations I would encounter if it was a larger problem. Or bigger sum!
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